Course Title: Health Care Operations Management

Course Code: UU-HCM-1040-UG

Programme: Bachelor of Arts in Healthcare Management

Credits: 4.00

Course Description:

Course/Module Description:

Healthcare Operational Management has been designed to fulfil the specific needs and requirements of an appropriate management in a complex healthcare service sector. The Health Care Operations is designed to provide a holistic overview of a healthcare organization and extensive knowledge on planning and facility management.

Course/Module Objectives:

The main objectives of the course are:

1. To provide an understanding of the nature of service provision
2. To explore how operation management tools can be used to improve patient care through process redesign
3. To emphasize on quality issues, on assessing capacity, demand and decision making processes.

Course/Module Learning Outcomes:

After completion of the course students are expected to be able:

1. To understand the importance of Health Care Operations Management
2. To appreciate the role of Operations Management in improving the health care organizations’ conditions
3. To describe how health care organizations can improve their Operations Management capabilities through different approaches, and improvement plans that will reduce waste and improve performance
4. To understand the important role of logistics, pharmacy Operations Management, inventory management and supply chain management in healthcare operations.

Prerequisites: UU-BA-IND100-UG