conduct research on your selected company to identify additional areas of customer service in which they excel . In a separate paragraph describe ways that they are able to improve retention and create loyal customers. Summarize your findings in a one – two page paper. Be sure to use at least one item of research, and cite it in APA format.
- Conduct research and identify specific additional ways that Publix excels at customer service
- In a separate paragraph explain specific additional ways in which your company increases retention and customer loyalty
- Cites at least one reference with an in-text citation in APA format